What is the repair time?

Warranty claims are reviewed within 14 days, and repairs are carried out as quickly as possible. For out-of-warranty service, the timeline is determined individually - we always work efficiently.

How does shipping work and how much does it cost?

Shipping is free for warranty claims. For out-of-warranty service, shipping costs are set individually - always at the lowest possible rate.

Can I change the fabric or color during the repair?

Yes, it’s possible. This is treated as an additional service and priced individually.

What if I’m not sure what exactly is damaged?

No problem - just describe the symptoms, add photos if you can, and we’ll take care of the diagnosis and suggest a solution.

Is an out-of-warranty repair covered by a guarantee?

Yes, we provide a warranty on completed out-of-warranty repairs - the details depend on the scope of the service.

Can I deliver the product to the service center myself?

Yes, you can bring the product to our service point in person or use a courier service.

New ✨

Request Product Service

We handle service requests both during and after the warranty period. After you submit the form, we will contact you and propose the best possible solution.

Service process step by step:

Request submission
Fill out the form, provide your order details, describe the issue, and - if possible - attach photos.
Team contact
Once we review your request, we’ll get in touch to discuss the next steps. Warranty requests are processed within 14 days.
Service execution
After confirmation, we begin the process. Each case is handled individually and completed as quickly as possible.
Updates
We keep you informed about the progress and current status of your request.

ⓘ If you have questions, contact our support team

Service Request Form

Full Name *

Email Address *

Phone Number *

Company Name (Optional)

Order Number *

Service Type *

Issue Category *

Products *

Issue Description *

Upload Images (Optional)

Upload images showing the issue (max 5 images, 10MB total)

I consent to the processing of my personal data for the purpose of handling this service request. *

Frequently Asked Questions

What is the repair time?: Warranty claims are reviewed within 14 days, and repairs are carried out as quickly as possible. For out-of-warranty service, the timeline is determined individually - we always work efficiently.
How does shipping work and how much does it cost?: Shipping is free for warranty claims. For out-of-warranty service, shipping costs are set individually - always at the lowest possible rate.
Can I change the fabric or color during the repair?: Yes, it’s possible. This is treated as an additional service and priced individually.
What if I’m not sure what exactly is damaged?: No problem - just describe the symptoms, add photos if you can, and we’ll take care of the diagnosis and suggest a solution.
Is an out-of-warranty repair covered by a guarantee?: Yes, we provide a warranty on completed out-of-warranty repairs - the details depend on the scope of the service.
Can I deliver the product to the service center myself?: Yes, you can bring the product to our service point in person or use a courier service.

Got any more questions?