ONLINE STORE REGULATIONS


§1. Introduction

These regulations (hereinafter referred to as: “Regulations”) define the principles of operation of the online store www.figuratti.eu. Sales in the online store www.figuratti.eu are carried out in accordance with the provisions of the Regulations and the provisions of Polish law. These Regulations are published on the website www.figuratti.eu.

§2 Definitions of expressions used in the Regulations

  1. “Figuratti” or “Seller” – Figuratti Design sp. z o. o. with its seat in Warsaw, ul. ul. 27 Grudnia 46b, Warsaw, entered into the register of entrepreneurs of the National Court Register under the KRS number: 0000923100, REGON: 52000880300000, NIP: 9522220610;
  2. “Warehouse ” – a warehouse located in Warsaw, ul. Suflerska 6 04-471 Warszawa, where customers’ orders are completed, as well as handling returns and complaints;
  3. “Customer” – a natural person, legal person or organizational unit that is not a legal person, the provisions of which specifically grant legal capacity, which places an Order within the Store;
  4. “Consumer” – a natural person within the meaning of Art. 221 of the Civil Code, i.e. A customer who places an Order for a purpose not directly related to his business or professional activity, as well as a natural person placing an Order directly related to his business, when the content of the contract shows that the above-mentioned the activity is not of a professional nature for this person, resulting in particular from the subject of the business activity, made available on the basis of the provisions on the Central Register and Information on Economic Activity;
  5. “Entrepreneur” – a natural person, legal person or an organizational unit without legal personality, conducting business or professional activity on its own behalf, pursuant to Art. 431 of the Civil Code, which places the Order for the purpose related to his business or professional activity;
  6. “Privacy Policy” – Figuratti’s privacy policy available at figuratti.eu/privacy-policy .
  7. “Civil Code” – the Act of April 23, 1964. Civil Code;
  8. “Store” or “Online Store” – an online store with an information portal available at figuratti.eu , through which the Customer may, in particular, place Orders;
  9. “Website” – the Store’s website available at: https://figuratti.eu ;
  10. “Goods” (or singular “Goods”) – products presented and sold in the Store; i.e. furniture prepared at the client’s individual request, non-prefabricated, manufactured according to the client’s specifications and serving to satisfy his individual needs; or products that are available in the Store and that were prepared without an individual order.
  11. “Sales Agreement” – a contract for the sale of Goods within the meaning of the Civil Code, concluded between Figuratti and the Customer, concluded using the Store;
  12. “Consumer Rights Act” – the Act of May 30, 2014. on consumer rights;
  13. “Act on the provision of electronic services” – the Act of July 18, 2002. on the provision of electronic services;
  14. “Personal Data Protection Act” – the Act of May 10, 2018. about personal data protection;
  15. “Registration” – means the actual act performed by the Customer in the manner specified in the Regulations, required for the purchase of Goods by the Customer in the Store;
  16. “Customer Account” – an account on the figuratti.eu website created after registration by the Customer;
  17. “Password” – a password enabling the Customer to log in to the Customer Account;
  18. “Rodo” – Regulation of the European Parliament and the EU Council 2016/679 of 27 April 2016. on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46 / EC.
  19. “Order” – Customer’s declaration of will, aimed directly at the conclusion of the Sales Agreement, specifying in particular the type and number of Goods;

§3 General Provisions

  1. The company Figuratti Design sp. z o. o. with its seat in Warsaw runs the Online Store, available at figuratti.eu and offers goods in the Store.
  2. Through the Figuratti Store, it offers movable items for sale in the form of furniture prepared at the individual request of the customer, non-prefabricated, manufactured according to the customer’s specifications and serving to meet his individual needs. All offered Goods are brand new. Figuratti may also offer Customers Goods that are available in the Store and that were prepared without an individual order.
  3. The offer of the Online Store consists of Goods that can be configured on the Store’s Website. After configuration, each product receives the given unit price.
  4. The purpose of running the Store is to enable Customers to familiarize themselves with the Goods offered by the Seller, including the possibility of their individual configuration, to become acquainted with their prices and availability, and to conclude Sales Agreements.
  5. All rights to the Online Store, including proprietary copyrights, intellectual property rights to its name, its Internet domain, Website, as well as to patterns, forms, logos posted on the Website belong to the Seller, and they may be used only in the manner specified and in accordance with the Regulations and with the consent of the Seller expressed in writing.
  6. All designations of the Goods and their names are used for identification purposes, are the property of Figuratti and may be registered trademarks to which the entitled persons have been granted protection rights.
  7. The Sales Agreement is concluded in accordance with Polish law and in the Polish language between the Customer and Figuratti.
  8. The goods are delivered by a courier company or personal collection at the Figuratti company headquarters.
  9. The Seller declares that the public nature of the Internet and the use of electronic services may involve the risk of obtaining and modifying customer data by unauthorized persons, therefore customers should use appropriate technical measures to minimize the above-mentioned risks. In particular, they should use anti-virus programs and programs protecting the identity of Internet users. The Seller never asks the Customer to provide him with the Password in any form.

§4 Rules for using the Store

  1. Using the Store and visiting the Store’s Website is voluntary.
  2. The information contained on the Website does not constitute an offer of the Seller within the meaning of the Civil Code, but only an invitation to Customers to submit offers to conclude a Sales Agreement.
  3. The conclusion of the Goods Sale Agreement on the Store’s website may take place in two ways:
  4. by first creating an account and registering the Customer on the Store’s website; or
  5. by making a purchase without prior registration.
  6. Before concluding the Sales Agreement and before filling out the registration form, the Customer should read the Regulations.
  7. If the Customer chooses the option to purchase the Goods by creating an account and registering the Customer on the Store’s website, the Customer should perform the registration activities consisting in completing and accepting the registration form, available on the Store’s website.
  8. The condition for Registration is that the Customer provides personal data marked as mandatory and submits a statement that the Customer knows and accepts the provisions of the Store Regulations and the Privacy Policy.
  9. If the Customer decides to make a purchase without prior registration, he will be required to fill in the appropriate form with his data during the ordering process, as well as will be required to submit a declaration that he knows and accepts the provisions of the Regulations and the Privacy Policy.
  10. The customer is obliged in particular to:
  11. use the Store in a manner consistent with the provisions of the law in force in the territory of the Republic of Poland, the provisions of the Regulations, and also with the general principles of using the Internet;
  12. not to provide or transmit unlawful content, e.g. content that promotes violence, is defamatory or violates personal rights and other rights of third parties;
  13. use the Store in a way that does not interfere with its functioning, in particular through the use of specific software or devices;
  14. use the Store in a way that is not inconvenient for other Customers and for the Seller.

§5 Procedure for concluding a Sales Agreement

  1. In order to conclude a Sales Agreement via the Store, go to the website figuratti.eu, select the furniture, their configuration, including: on the choice of colors, details, material and quantity, taking further technical steps based on the messages displayed to the customer and information available on the website www.figuratti.eu.
  2. A customer placing an order via the Website completes the order by selecting the Goods he is interested in. The selection of the ordered goods by the customer is made by adding them to the basket.
  3. When placing the Order – until the button “Go to payment” is pressed – the Customer can modify the entered data and modify the selection of the Goods. To do this, follow the messages displayed to the Customer and the information available on the Website.
  4. A customer placing an order via the Store’s Website completes the order by selecting the Goods he is interested in. The Goods are added to the order by selecting the “ADD TO CART” command under the given Goods presented on the Store’s Website. After completing the entire order and indicating the method of Delivery and payment method in the “CART”, the Customer places the order by sending the order form to the Seller, selecting the “BUY AND PAY” button on the Store’s Website. Each time before sending the order to the Seller, the Customer is informed about the total price for the selected Goods and delivery, as well as about all additional costs that he is obliged to incur in connection with the Sales Agreement.
  5. In order to send an Order, it is necessary to provide personal data marked as mandatory, submit a declaration of acceptance of these Regulations and the Privacy Policy and press the “BUY AND PAY” button.
  6. Sending the Order by the Customer is a declaration of will to conclude with Figuratti Design sp. z o. o. with its seat in Warsaw, the Goods Sale Agreement in accordance with the Regulations.
  7. The Sales Agreement is considered concluded with the receipt by the Seller of the Order placed by the Customer.
  8. After placing the Order, the Customer receives an e-mail entitled “We have received your order!” containing the final confirmation of all essential elements of the Order.
  9. The Sales Agreement is concluded in Polish, with the content in accordance with the Regulations.
  10. In the case of goods manufactured on the customer’s individual order, the customer does not have the right to withdraw from the Sales Agreement under the provisions of the Consumer Rights Act. On the card of a particular Good, as well as when placing an Order, there will be information about the inability to withdraw from the Sales Agreement under the provisions of the Act on consumer rights.
  11. In the case of orders for goods that are available in the store and that were prepared without an individual order, each customer who is a consumer has the right to withdraw from the concluded contract of sale of the goods without giving a reason, in accordance with the provisions of the act on consumer rights. The provisions on the Consumer in this paragraph shall apply to an individual who enters into a contract directly related to his or her business activity, when it is clear from the content of the contract that it does not have a professional character for that person, arising in particular from the subject of his or her business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity. For more information on the right to withdraw from the contract, see “Withdrawal from the contract”.

§6 Payments

  1. The prices of the Goods are given in Polish zlotys. The prices do not include VAT on goods and services at the rate specified in separate regulations. The price of the Goods does not include the costs of shipping and delivery of the Goods to the Customer, which will be added to the sale price of the Goods, unless the Customer chooses the option of personal collection of the Goods or Figuratti Design sp. z o. o. will provide free delivery. The transport quote appears in the order summary after entering the customer’s data and the detailed place of delivery.
  2. The price given next to the Goods is binding at the time the Customer places the Order and will not change until the Order is completed.
  3. The prices of the Goods given in the Online Store apply only to the Online Store offer and are valid only in the Internet offer.
  4. Figuratti reserves the right to change the prices of the Goods on offer, introduce new goods to the Store’s offer, remove the Goods from the Store’s offer, carry out and cancel promotional campaigns on the Store’s websites or make changes to them, including changes to the Regulations. These changes will not apply to Orders placed before their implementation.
  5. In the Store, there is a possibility of payment in the following way:
    1. by transfer to the Figuratti bank account maintained by mBank SA with the number:
      • 34 1140 2004 0000 3902 8173 5422 for payments in Polish zlotys (PLN) ;
      • 75 1140 2004 0000 3512 1455 7690 for payments in Euro (EUR);
      • 31 1140 2004 0000 3112 1455 7708 for payments in Pound Sterling (GBP);
    2. on-line payment via Przelewy 24;
    3. on-line payment via the Blue Media SA website;
    4. Online payment through the UAB ZEN.COM service;
    5. payment with payment cards:
      • Visa Visa;
      • Electron;
      • Mastercard;
      • MasterCard Electronic;
      • Maestro;

When using the above-mentioned payment methods, the Customer does not bear any additional costs, except for costs imposed by entrepreneurs through which the payment is made, in particular banks.

  1. The moment of payment is considered:
    1. in the case of payment by bank transfer – the moment when the funds are credited to the Seller’s bank account;
    2. in the case of online payments via the Przelewy 24 website – a positive result of the payment authorization in the case of online payments via the Przelewy 24 website;
    3. in the case of online payments via the Blue Media SA website – a positive result of the payment authorization in the case of online payments via the Blue Media website;
    4. in the case of online payment via UAB ZEN.COM – a positive payment authorization result in the case of online payment via Zen;
  2. The Seller shall refund the payment using the same method of payment as used by the Customer, unless the Customer has expressly agreed to a different method of return, which does not involve any costs for him.

§7 Order fulfillment

  1. The expected order fulfillment date is counted in business days from the moment the payment is credited.
  2. The order will be processed after the Goods have been prepared on the basis of the configuration made by the Seller. The goods are created on the individual order of the customer, therefore the date of the contract depends on the time needed to produce the goods in accordance with the customer’s indications and will be specified on the card of the individual goods.
  3. Each completed Order is documented by Figuratti with an appropriate accounting document. When making a purchase, the customer receives a VAT invoice.
  4. The VAT invoice is issued after the Customer has paid the entire amount due for the Order.

§8 Delivery

  1. The delivery of the Goods is limited to the territory of the Republic of Poland and takes place at the address indicated by the Customer when placing the Order.
  2. The delivery of the ordered Goods takes place in the manner chosen by the Customer:
    1. via a courier company to the address indicated in the Order (delivery to the first encountered obstacle);
    2. through a transport company cooperating with Figuratti;
    3. Customer pickup in person from the Figuratti pickup point.
  1. Delivery costs depend on the type and weight of the Goods and the place of delivery and will be indicated when placing the Order.
  2. Delivery costs for delivery by a transport company include bringing the Goods to the ground floor of the building.
  3. The delivery date is specified on the card of each Product along with its implementation and varies depending on the type of Product and its weight.
  4. Figuratti shall not be liable for damages caused by irregularities (including mistakes) committed by the Ordering Party in the Order form, as a result of which the parcel did not reach the addressee, as well as for unjustified refusal to collect the parcel. In particular, Figuratti shall not be liable for failure to deliver the Goods if the address data provided by the Customer is incorrect or incomplete. Resend the ordered Goods after the Seller receives the return of the shipment, it is possible after re-payment for the shipment and covering the costs related to the delivery of the return. The same applies if the customer does not collect the shipment on time and it will be returned.

§9 Receipt of the Order

  1. The receipt of the Order by the Customer must be confirmed in writing on the delivery document.
  2. Written confirmation of receipt of the Good and its release transfers to the Customer the ownership of the Good and all risks related to the possession and use, in particular the risk of loss or damage to the Good.
  3. During the receipt of the Order, the Entrepreneur is obliged to control the delivery in terms of quantity compliance with the Order and to check that the Goods do not have mechanical damage caused during transport under pain of losing the rights with the warranty for physical defects, unless the defect was such that it was not possible to detect its at that time. The entrepreneur is obliged to perform a qualitative and quantitative control in the presence of the person delivering the Order.

§10 Complaints

  1. Figuratti is both the Seller and the Producer of the Goods. Figuratti is liable to Customers under the warranty for physical defects of the purchased Goods under the terms of art. 556 – 576 of the Civil Code and as a manufacturer is liable under the warranty of the sold Goods on the terms and for the period specified in the warranty card.
  2. Figuratti is not obliged to provide the Customer with a replacement bed during the warranty repair.
  3. The course of the complaint process depends on the choice by the Customer of the legal basis for the claims made: the manufacturer’s warranty or the seller’s warranty for defects.
  4. The Customer’s choice of the manufacturer’s warranty will cause Figuratti to consider and implement the complaint within the time limit and on the terms set out in the Warranty Card attached by Figuratti to the Goods.
  5. Figuratti is liable for non-performance or improper performance of the Sales Agreement, but in the case of contracts concluded with Clients who are Entrepreneurs, Figuratti is liable only in the event of deliberate damage and within the limits of actual losses incurred by the Client who is an Entrepreneur.
  6. Complaints arising from the violation of the Customer’s rights guaranteed by law or under these Regulations should be sent to the following e-mail address: mailto:returns@figuratti.eu. Figuratti Design sp. z o. o. undertakes to consider each complaint under the warranty for items sold within a reasonable time, however, in the event of considering a complaint submitted by a Customer who is a consumer, this period may not exceed 14 days. Response to the complaint (both accepting and not accepting the complaint) Figuratti Design sp. z o. o. provides the Customer in writing or in electronic form.
  7. If the complaint is not recognized as justified, the Customer will be notified of the Seller’s position within the time limit indicated in point 5 above, stating the reasons for the decision. Lack of information within 14 days to the Customer who is a consumer means that the complaint is accepted and implemented.
  8. In the case of a quantitative or qualitative complaint, it is recommended to immediately draw up a damage report in the presence of the person delivering the Order.

§11 Complaints related to the provision of electronic services

  1. Figuratti takes steps to ensure that the Store operates properly, to the extent that results from the current technical knowledge and undertakes to remove any irregularities reported by customers within a reasonable time.
  2. The customer is obliged to immediately notify Figuratti of any irregularities or interruptions in the functioning of the Store’s website.
  3. Irregularities related to the functioning of the Store should be reported by the Customer by e-mail to the Figuratti e-mail address: shop@figuratti.eu
  4. In the complaint, the Customer should provide his name and surname, correspondence address, type and date of irregularities related to the functioning of the Store.
  5. Figuratti undertakes to consider each complaint within 14 days, and if it was not possible, to inform the Customer during this period when the complaint will be considered.

§12 Protection of personal data

  1. Using the Store, including placing Orders, involves the processing of personal data. Detailed rules for the processing of personal data are described by the Seller in the Privacy Policy available at figuratti.eu/privacy-policy .
  2. The provided personal data are processed by Figuratti for the purposes and under the conditions specified in accordance with the Figuratti Privacy Policy available at: in particular to conclude, amend, properly perform and terminate the Sales Agreement and to perform activities related to its settlement. The Seller provides customers with the implementation of the rights resulting from the GDPR and the Act on the Protection of Personal Data.
  3. The administrator of personal data of Customers processed in the Store in connection with the implementation of the provisions of these Regulations and provided to the Seller voluntarily as part of the Registration, placing a one-time order and as part of the Seller’s provision of electronic services or under other circumstances specified in the Regulations is the Seller.
  4. Figuratti processes personal data of customers for the purpose of fulfilling orders, providing services by the Seller by electronic means and other purposes specified in the Regulations. The personal data collected by the Seller are processed only on the basis of applicable law or consent expressed by the Customer in accordance with applicable law.
  5. Using the Store, including making purchases, is voluntary. The Customer provides his personal data to the Seller voluntarily, with the reservation, however, that failure to provide certain data in the Registration process prevents Registration and prevents the submission and implementation of the Customer’s Order in the case of placing an order without Registration.
  6. Anyone who provides their personal data to the Seller has the right to access their personal data and the right to rectify, delete (the right to be forgotten), limit processing, the right to transfer data, the right to object, the right to withdraw consent at any time without impact on the lawfulness of processing based on consent before its withdrawal.
  7. The Seller provides the option of removing personal data from the collection kept, in particular in the event of deleting the Customer Account. The Seller may refuse to delete personal data if the Customer has not paid all amounts due to the Seller or has violated applicable law, and the retention of personal data is necessary to clarify these circumstances and determine the Customer’s liability.
  8. The seller protects the personal data provided to him and makes every effort to protect them against unauthorized access or use by unauthorized persons.
  9. The Seller provides personal data of the Supplier’s Customer to the extent necessary to perform the Delivery.
  10. Additional explanations regarding the protection of personal data are contained in the “Privacy Policy” tab available in the Store. The Privacy Policy contains, above all, the rules for the processing of personal data by the Seller in the Store, including the grounds, purposes and scope of the collected personal data, the safeguards used by the Seller, as well as information on the use of cookies by the Store and the collection of IP addresses.
  11. All correspondence on matters related to the processing of personal data by the Seller, the Customer should send to the following address: help@figuratti.eu with the note “Personal Data”.

§13 Technical conditions

  1. In order to use the services provided under these Regulations, the Customer should have:
  2. web browser:
    • Chrome in the latest version and 4 versions back;
    • Mozilla Firefox in the latest version and 4 versions back;
    • Opera in the latest version and 4 versions back;
    • Safari in the latest version and 4 back versions;
  3. active e-mail address;
  4. active connection to the Internet.
  5. In order to maintain security while using the website, the Customer undertakes to use the website and the Internet in a safe manner:
    1. connecting to the Internet via a trusted connection;
    2. avoiding the use of publicly available devices and unsecured networks;
    3. use of software from trusted sources;
    4. use of up-to-date software versions;
    5. use of anti-virus programs.

§14 Final provisions

  1. Customers can access these Regulations at any time via the link on the home page of the website www.figuratti.eu.
  2. The content of these Regulations may be recorded by printing, saving on a carrier or downloading at any time from the website figuratti.eu.
  3. The Seller may change the Regulations. The amendment to the Regulations becomes effective on the appropriate date indicated by the Seller, counted from the date of making the new version of the Regulations available, with the proviso that the Sales Agreements concluded before the amendments enter into force are conducted on the basis of the existing rules. If any provision of the Regulations is considered invalid by a valid court decision, the remaining provisions shall remain in force.
  4. These Regulations and any disputes or complaints arising in connection with the operation of the Store or related to it (including court cases) will be settled and interpreted in accordance with Polish law.
  5. Any disputes arising between Figuratti and the Client shall be settled by the courts competent for the Śródmieście District of the Capital City of Warsaw. Of Warsaw.